Vinuovo FAQ

Yes, choosing a stair with risers does change the usable tread depth.

• Without a riser, the tread depth is 29 cm.

• With a riser, the riser is installed on top of the tread, reducing the usable tread depth to 26 cm.

This difference should be taken into account when selecting a stair configuration, especially when comfort and walking space are important.

The maximum recommended distance between two outdoor stair stringers is 60 cm (23.6 inches).

This limitation is important for structural strength, safety and long-term durability of outdoor stairs.

There are two main reasons for this maximum spacing:

1. Tread support and bending prevention
   Stair treads are typically 27 mm thick. If the distance between stair stringers exceeds 60 cm, the treads may flex, bend or crack over time, especially under repeated use.
2. Load capacity and safety
   Outdoor stairs must support significant weight.
   In situations where multiple people stand on the stairs at the same time (for example during a group photo), the total load can reach several hundred kilograms. Proper stringer spacing ensures the stairs can safely carry this weight without structural failure.

⚠️ Important for public or commercial use:
For public-access stairs, we strongly recommend installing one outdoor stair stringer every 40 cm to meet higher safety and load requirements.

Vinuovo outdoor stairs are available in a wide range of heights, depending on the model you choose.

The maximum height of a Vinuovo outdoor stair is 295 cm (approximately 116 inches).

Because Vinuovo stairs are modular, the exact height options vary per model and configuration.

To see all available stair models and supported heights, we recommend using the Vinuovo Deck Stairs Configurator, where you can select the model that best fits your terrace or garden height.

Yes, you can purchase additional railings that match the style of your Vinuovo outdoor stairs.
These railings can be used to extend the stair railing on your deck, terrace, veranda, rooftop or balcony, creating a consistent and safe outdoor railing system.

Vinuovo railings are supplied in standard lengths.
Cutting railings to custom sizes is only possible under certain conditions and may involve additional costs.

Vinuovo is continuously developing new outdoor handrail and railing solutions.
For the latest products and updates, please visit our  Stair handrail page.

Vinuovo does not offer fully tailor-made or completely custom outdoor stairs.
However, certain components and configurations can be adjusted within defined limits.

Below is a clear overview of what can and cannot be customized.

❌ Stair stringers cannot be customized in height by Vinuovo.

Our stair stringers are manufactured in very large production runs using specialized industrial machinery. Producing custom-height stringers would require dedicated tooling and production, resulting in costs of hundreds or even thousands of euros.

✅ Small height adjustments (wooden stringers only):
If the required height difference is only a few centimeters, wooden stringers can be cut to size by the customer during installation.

Standard stair widths

Vinuovo outdoor stairs are available as standard in the following widths:
60 / 80 / 100 / 120 / 140 / 160 cm

Can I customize the stair width myself?

Yes. For the stair series BERLIN, OSLO, BALI and MADRID, the wooden treads can be cut to size by yourself using standard woodworking tools.

Example:
If you need a stair width of 150 cm, you can order the 160 cm version and cut the wooden treads to the desired width.

Widths larger than 160 cm

• MADRID is also available in 180 cm
• BALI treads are generally available in lengths of over 300 cm

⚠️ Important transport limitation:
Standard shipping solutions allow transport of components up to 240 cm in length.
Longer components require specialized transport with large trucks, which can cost more than double the regular shipping price.

➡️ That said, custom wide stairs are not impossible.
For example, Vinuovo recently supplied a BALI outdoor stair with 7 steps, 320 cm wide including railings, for an amusement park.

❌ Railings are difficult and expensive to customize.

Custom railing solutions often require:

• Dedicated design work
• Specialized production orders
• Custom tooling

This makes fully custom railings significantly more expensive than standard solutions.

Conclusion

Vinuovo offers thousands of standard outdoor stair configurations, covering most residential and professional use cases.
We strongly recommend selecting a solution from these standard options whenever possible.

If you require a highly specialized outdoor stair solution and are willing to accept the higher costs, please contact our customer service team. We will be happy to review what may be possible.

Yes you can, but it is not recommended

Please visit our deckstairs configurator to help you make the best choice and provide you with the most suitable product.

Vinuovo outdoor stairs are designed for DIY installation and are not very complicated to assemble in most cases.
With basic tools and technical insight, any skilled handyman or local installer should be able to install the stairs successfully.

For detailed, step-by-step instructions, please consult the following installation manuals and resources:

• Outdoor stairs BERLIN: installation manual
• Outdoor stairs MADRID: installation manual

The MADRID XL outdoor staircase is the most suitable option for people (or dogs) who have difficulty walking or climbing standard stairs.

The MADRID XL is a so-called “lazy stair”, designed for maximum comfort and safety:

• Low step height: each step has a rise of only 13 cm

• Deep steps: each tread has a depth of 39 cm, making walking easier and more stable

This gentle incline makes the MADRID XL ideal for:

• elderly people

• people with reduced mobility

• dogs or pets

• everyday comfortable outdoor access

The MADRID XL outdoor stairs are available in widths of 60 cm, 120 cm and 180 cm.

Yes, you can paint your deck stairs.
However, it is important to follow the correct preparation steps to ensure a durable and long-lasting result.

Please pay attention to the following points:

• Pressure-treated (impregnated) wood contains a lot of moisture after treatment.
  During the impregnation process, the wood absorbs moisture. Vinuovo dries the wood as slowly as possible to reduce the risk of deformation.
• Allow the wood to dry thoroughly after installation.
  Once your deck stairs are assembled, let the wood dry naturally for as long as possible.
  When the wood is fully dry, you may notice small surface cracks—this is a normal and natural sign that the wood has dried sufficiently.
• Paint only adheres properly to dry wood.
  Paint needs to penetrate the wood surface. If the wood is still moist, the paint will not bond correctly and may peel or fail prematurely.
• Once the wood is completely dry, you can paint it without any issues.

For detailed instructions and best practices, please see:
Can I paint impregnated wood?

No, Vinuovo does not offer installation services. Unfortunately, we do not have installation teams traveling across Europe to install outdoor stairs.

However, Vinuovo outdoor stairs are designed for DIY installation and are generally not very complicated to assemble. In most cases, any skilled handyman or local installer will be able to install the stairs without difficulty.

For more detailed information about assembly and installation, please refer to the following manuals and resources:

• Outdoor stairs BERLIN: installation manual
• Outdoor stairs MADRID: installation manual
•  

The installation manual can be found under the technical drawing at the top of each product page.
It is best to navigate to the Milano web page, scroll down, and you will find the link under the technical drawing, where you can find the latest version.

The MILANO outdoor staircase with landing features a solid, self-supporting wooden structure that offers excellent stability under normal use.

However, for maximum safety and long-term durability, it is strongly recommended to:

• Fix the staircase to the floor, and
• Secure it to the wall or façade, whenever possible.

Why is fixing the staircase recommended?

Proper fixation helps to:

• prevent movement or sliding over time
• avoid tipping or instability, especially when:
  • people lean on the railings
  • children climb or play near the staircase
• increase overall safety and comfort

Fixing the staircase also contributes to a longer lifespan and improved resistance to daily use and weather conditions.

⚠️ Important note

Floor and wall fixings are not included, as the required anchors depend on the type of surface (concrete, wood, stone, etc.).
Always use appropriate fixings suitable for your installation surface or consult a professional installer if needed.

The angle of inclination of the Milano outdoor staircase is 34.2°.
Each step has a rise (step height) of 17 cm, providing a comfortable and safe walking angle for outdoor use.

For smaller stairs up to 6 steps, the standard delivery time is 2 to 4 days pending on your country.
Big stairs can be delivered by a big truck, the delivery time is 2 to 7 days.

Yes, you will by email. (please check your spam!)

• Via the chat op our website
• By email: info@vinuovo.com
• Or by sms / WhatsApp: +33 (0)6 58 24 75 79

• For smaller stairs up to 6 steps, we use GLS or UPS, pending on parcel sizes and destination. 
• Bigger stairs will be delivered by Kuehne+Nagel with a big truck.
• Please bear in mind that deliveries with Kuehne+Nagel will take more time.

Please provide the address as close to your home as possible.
In the order remarks, please provide GPS coordinates and a description of your home. (purple blinds and a yellow gate for example)
We will paste the additional instructions on the parcel, hoping the driver will read them and will try to find you.
Unfortunately, carrier IT systems do not allow us to transfer this kind of detailed information to them.

Please provide the information in your order comments.
We will paste the additional instructions on the parcel, hoping the driver will read them and will try to deliver you on the correct day.
Unfortunately, carrier IT systems do not allow us to transfer this kind of detailed information to them.

Please provide the information in your order comments.
We will paste the additional instructions on the parcels, hoping the driver will read them and will try to deliver you on the correct day.
However, especially between Xmas and New Year, carriers are saturated with lots of drivers on holidays. 
So let's keep our fingers crossed!
(Unfortunately, carrier IT systems do not allow us to transfer this kind of detailed information to them.)

No. The carrier will deliver the products in front of your house on the ground floor.
In case you have a long drive way, the driver is only obliged to deliver at the beginning of it.
Being kind to the driver (or a little tip), might do miracles!

No. The delivery will take place on workdays, in general between 9h00 and 15h00 hours.
Sometimes a carrier proposes an evening delivery in dense urban areas, but these are exceptions really, so don't count on it!

Normally, No. In general, the parcels of our stairs are too long/heavy to be accepted by parcel shops.
Sometimes a driver might deliver to a parcel shop when you are not at home, but that is a real exception!

No. On average, a driver needs to deliver between 60 and 90 customers a day.
The driver will choose the most optimal route to deliver everyone.
Some carriers, in some areas (like GLS), provide a tracking of the actual driver that will deliver you.
This might allow you to better estimate the time of arrival expected, but remember, it's an estimation.