Vinuovo FAQ

Yes, choosing a stair with risers does change the usable tread depth.

• Without a riser, the tread depth is 29 cm.

• With a riser, the riser is installed on top of the tread, reducing the usable tread depth to 26 cm.

This difference should be taken into account when selecting a stair configuration, especially when comfort and walking space are important.

The maximum recommended distance between two outdoor stair stringers is 60 cm (23.6 inches).

This limitation is important for structural strength, safety and long-term durability of outdoor stairs.

There are two main reasons for this maximum spacing:

1. Tread support and bending prevention
   Stair treads are typically 27 mm thick. If the distance between stair stringers exceeds 60 cm, the treads may flex, bend or crack over time, especially under repeated use.
2. Load capacity and safety
   Outdoor stairs must support significant weight.
   In situations where multiple people stand on the stairs at the same time (for example during a group photo), the total load can reach several hundred kilograms. Proper stringer spacing ensures the stairs can safely carry this weight without structural failure.

⚠️ Important for public or commercial use:
For public-access stairs, we strongly recommend installing one outdoor stair stringer every 40 cm to meet higher safety and load requirements.

Vinuovo outdoor stairs are available in a wide range of heights, depending on the model you choose.

The maximum height of a Vinuovo outdoor stair is 295 cm (approximately 116 inches).

Because Vinuovo stairs are modular, the exact height options vary per model and configuration.

To see all available stair models and supported heights, we recommend using the Vinuovo Deck Stairs Configurator, where you can select the model that best fits your terrace or garden height.

Yes, you can purchase additional railings that match the style of your Vinuovo outdoor stairs.
These railings can be used to extend the stair railing on your deck, terrace, veranda, rooftop or balcony, creating a consistent and safe outdoor railing system.

Vinuovo railings are supplied in standard lengths.
Cutting railings to custom sizes is only possible under certain conditions and may involve additional costs.

Vinuovo is continuously developing new outdoor handrail and railing solutions.
For the latest products and updates, please visit our  Stair handrail page.

Vinuovo does not offer fully tailor-made or completely custom outdoor stairs.
However, certain components and configurations can be adjusted within defined limits.

Below is a clear overview of what can and cannot be customized.

❌ Stair stringers cannot be customized in height by Vinuovo.

Our stair stringers are manufactured in very large production runs using specialized industrial machinery. Producing custom-height stringers would require dedicated tooling and production, resulting in costs of hundreds or even thousands of euros.

✅ Small height adjustments (wooden stringers only):
If the required height difference is only a few centimeters, wooden stringers can be cut to size by the customer during installation.

Standard stair widths

Vinuovo outdoor stairs are available as standard in the following widths:
60 / 80 / 100 / 120 / 140 / 160 cm

Can I customize the stair width myself?

Yes. For the stair series BERLIN, OSLO, BALI and MADRID, the wooden treads can be cut to size by yourself using standard woodworking tools.

Example:
If you need a stair width of 150 cm, you can order the 160 cm version and cut the wooden treads to the desired width.

Widths larger than 160 cm

• MADRID is also available in 180 cm
• BALI treads are generally available in lengths of over 300 cm

⚠️ Important transport limitation:
Standard shipping solutions allow transport of components up to 240 cm in length.
Longer components require specialized transport with large trucks, which can cost more than double the regular shipping price.

➡️ That said, custom wide stairs are not impossible.
For example, Vinuovo recently supplied a BALI outdoor stair with 7 steps, 320 cm wide including railings, for an amusement park.

❌ Railings are difficult and expensive to customize.

Custom railing solutions often require:

• Dedicated design work
• Specialized production orders
• Custom tooling

This makes fully custom railings significantly more expensive than standard solutions.

Conclusion

Vinuovo offers thousands of standard outdoor stair configurations, covering most residential and professional use cases.
We strongly recommend selecting a solution from these standard options whenever possible.

If you require a highly specialized outdoor stair solution and are willing to accept the higher costs, please contact our customer service team. We will be happy to review what may be possible.

Yes, it is technically possible, but Vinuovo does not recommend it.

Hardwood (tropical or exotic wood) is extremely dense and strong. When hardwood expands, bends or twists due to moisture or temperature changes, it generates much higher forces than pine wood. This difference in material behavior creates risks.

Main risks

1. Screws may be pulled out of the pine stringer
   When the hardwood tread moves, it can pull the screws out of the softer pine stair stringer.

   ???? The risk can be reduced by using extra-long decking screws
   (at least 80 mm for a tread thickness of 27 mm).

2. Loss of screw grip if not predrilled correctly
   When fastening hardwood treads, it is essential to predrill a countersunk (conical) hole in the tread for the screw head.

   If this is not done:

   • the hardwood resists the screw head

   • the screw starts spinning in the soft pine

   • the stringer gets drilled out

   • the screw loses grip and the tread may loosen over time

Conclusion

Although you can screw hardwood treads onto pine stair stringers, Vinuovo strongly advises against this combination due to long-term durability and safety concerns.

The correct way to fix Vinuovo outdoor stairs to a wall or floor depends on the construction material (for example concrete, wood, stone or brick).
Because there are many possible installation surfaces, there is no single universal fixing method.

To help you choose the right solution, we have written a dedicated blog post that explains:

• suitable fixing methods per surface type

• recommended anchors and fasteners

• practical installation tips and common mistakes

Please read the blog post for detailed guidance:
How do you attach deck stairs to a wall?

Please visit our deckstairs configurator to help you make the best choice and provide you with the most suitable product.

Vinuovo outdoor stairs are designed for DIY installation and are not very complicated to assemble in most cases.
With basic tools and technical insight, any skilled handyman or local installer should be able to install the stairs successfully.

For detailed, step-by-step instructions, please consult the following installation manuals and resources:

• Outdoor stairs BERLIN: installation manual
• Outdoor stairs MADRID: installation manual

The MADRID XL outdoor staircase is the most suitable option for people (or dogs) who have difficulty walking or climbing standard stairs.

The MADRID XL is a so-called “lazy stair”, designed for maximum comfort and safety:

• Low step height: each step has a rise of only 13 cm

• Deep steps: each tread has a depth of 39 cm, making walking easier and more stable

This gentle incline makes the MADRID XL ideal for:

• elderly people

• people with reduced mobility

• dogs or pets

• everyday comfortable outdoor access

The MADRID XL outdoor stairs are available in widths of 60 cm, 120 cm and 180 cm.

Yes, you can paint your deck stairs.
However, it is important to follow the correct preparation steps to ensure a durable and long-lasting result.

Please pay attention to the following points:

• Pressure-treated (impregnated) wood contains a lot of moisture after treatment.
  During the impregnation process, the wood absorbs moisture. Vinuovo dries the wood as slowly as possible to reduce the risk of deformation.
• Allow the wood to dry thoroughly after installation.
  Once your deck stairs are assembled, let the wood dry naturally for as long as possible.
  When the wood is fully dry, you may notice small surface cracks—this is a normal and natural sign that the wood has dried sufficiently.
• Paint only adheres properly to dry wood.
  Paint needs to penetrate the wood surface. If the wood is still moist, the paint will not bond correctly and may peel or fail prematurely.
• Once the wood is completely dry, you can paint it without any issues.

For detailed instructions and best practices, please see:
Can I paint impregnated wood?

No, Vinuovo does not offer installation services. Unfortunately, we do not have installation teams traveling across Europe to install outdoor stairs.

However, Vinuovo outdoor stairs are designed for DIY installation and are generally not very complicated to assemble. In most cases, any skilled handyman or local installer will be able to install the stairs without difficulty.

For more detailed information about assembly and installation, please refer to the following manuals and resources:

• Outdoor stairs BERLIN: installation manual
• Outdoor stairs MADRID: installation manual
•  

The installation manual can be found under the technical drawing at the top of each product page.
It is best to navigate to the Milano web page, scroll down, and you will find the link under the technical drawing, where you can find the latest version.

The MILANO outdoor staircase with landing features a solid, self-supporting wooden structure that offers excellent stability under normal use.

However, for maximum safety and long-term durability, it is strongly recommended to:

• Fix the staircase to the floor, and
• Secure it to the wall or façade, whenever possible.

Why is fixing the staircase recommended?

Proper fixation helps to:

• prevent movement or sliding over time
• avoid tipping or instability, especially when:
  • people lean on the railings
  • children climb or play near the staircase
• increase overall safety and comfort

Fixing the staircase also contributes to a longer lifespan and improved resistance to daily use and weather conditions.

⚠️ Important note

Floor and wall fixings are not included, as the required anchors depend on the type of surface (concrete, wood, stone, etc.).
Always use appropriate fixings suitable for your installation surface or consult a professional installer if needed.

Deliveries are made on business days only. Orders are generally shipped the same day or the next working day.

If an order is placed on Friday evening or during the weekend, it will be shipped on the following Monday.

• Smaller outdoor stairs (up to 6 steps):
  The standard delivery time is 2 to 4 working days, depending on the destination country.

• Larger outdoor stairs, or stairs that require custom production or multiple packages, are delivered by truck.
  In these cases, delivery times typically range from 2 to 7 working days.

You will always find the estimated production and delivery time displayed at the top right of the product page, next to the product price.

Once you receive your track & trace link, you can follow your shipment online to get the most accurate estimated delivery date.

Yes. Once your order has been shipped, you will receive a track & trace link by email.

Please make sure to check your spam or junk mail folder if you do not see the email in your inbox.

You can contact Vinuovo in the following ways:

• Via the chat on our website

• By email: info@vinuovo.com

• By SMS or WhatsApp: +33 (0)6 58 24 75 79

Our team will be happy to assist you with any questions about our products or services.

Vinuovo works with reliable transport partners, depending on the size of the outdoor stairs and the destination.

• Smaller outdoor stairs (up to 6 steps):
  Delivered by GLS or UPS, depending on parcel dimensions and delivery location.

• Larger outdoor stairs:
  Delivered by Kuehne + Nagel using a large truck, due to size and weight.

Please note that deliveries handled by Kuehne + Nagel generally require more delivery time than standard parcel shipments.

If you do not have an exact address, please enter the closest possible address to your home when placing your order.

In the order remarks, we kindly ask you to include:

• GPS coordinates

• A clear description of your home (for example: purple shutters, yellow gate)

We will add these additional instructions to the shipment in the hope that the delivery driver will read them and be able to locate your home.

Please note that carrier IT systems do not allow us to transmit detailed delivery instructions digitally, so we cannot guarantee that all information will be visible to the driver.

If you work from home on a specific day and would like delivery on that day, please mention this in the order comments when placing your order.

We will add these additional instructions to the shipment in the hope that the delivery driver will read them and attempt to deliver on the requested day.

Please note that carrier IT systems do not allow us to forward specific delivery date requests digitally, so we cannot guarantee delivery on a particular day.

If you would like your Vinuovo stairs delivered to your second home during a specific period, please include this information in the order comments when placing your order.

We will add these additional instructions to the shipment, in the hope that the delivery driver will read them and attempt delivery during the requested period.

⚠️ Important notice
Especially between Christmas and New Year, delivery networks are often under heavy pressure due to high volumes and many drivers being on holiday. As a result, delivery timing may be less predictable.

Unfortunately, carrier IT systems do not allow us to transmit detailed delivery instructions or specific delivery dates digitally, so delivery within an exact timeframe cannot be guaranteed.

No. The carrier will deliver the products at ground level, in front of your house or building.

If you have a long driveway, the driver is only obliged to deliver the shipment up to the point where the public road ends.

???? Tip: Being kind to the driver (or offering a small tip) can sometimes make a big difference—but this is entirely at the driver’s discretion.

No. Vinuovo deliveries take place on working days only, generally between 9:00 AM and 3:00 PM.

In some dense urban areas, a carrier may occasionally offer evening delivery, but these are rare exceptions and should not be relied upon.

In general, no. Most Vinuovo stair packages are too long and/or too heavy to be accepted by pickup points or parcel shops.

In rare cases, a driver may decide to deliver a parcel to a nearby pickup point if you are not at home, but this is a real exception and cannot be requested or guaranteed.

No. On average, a driver needs to deliver between 60 and 90 customers a day.
The driver will choose the most optimal route to deliver everyone.
Some carriers, in some areas (like GLS), provide a tracking of the actual driver that will deliver you.
This might allow you to better estimate the time of arrival expected, but remember, it's an estimation.

In most cases, nothing is missing. Orders are sometimes shipped in multiple packages, which may be delivered at different times.

It is possible that you receive part of your order first, while the remaining items arrive 1–2 days later.

Please rest assured that all parts of your order are on their way.
You can track each individual package using the track & trace number(s) provided after shipment.

Yes. You can request changes as long as your order has not yet been shipped.
Please contact Vinuovo customer service as soon as possible after placing your order.

Possible changes

• Adding a product
  (For adding items, we recommend placing a new order.)

• Changing the size or variant of a product

• Modifying the delivery address

⏱️ Important note about delivery times

Making changes to your order may delay shipping. This includes the time required to:

• add or adjust products

• create or update the order

• process any price difference

• prepare the order for shipment

⚠️ Billing information

Once payment has been completed, billing details cannot be changed.
Please carefully check your billing information before confirming your order.

Your address is considered difficult to access if:

• A large truck of at least 19 tonnes

•  4 meters high

• 2,5 meters wide

cannot or is not allowed to reach your location (city centers, narrow streets, low bridges, or weight restrictions)

Not sure? Please contact our customer service before making your purchase!
Together, we will check whether your order can be delivered without additional costs.

⚠️ Any extra costs caused by poor accessibility of your address are at your own expense! ⚠️

Not accessible for a 19-ton truck: +€200 or more!

You can try to refuse your order to avoid the additional cost.
However, the cost of the return of your shipment are 120% of the actual shipping cost.
Vinuovo proposes free delivery, but nothing is for free in life.
The actual delivery costs are calculated in our sales prices.
In case you refuse the delivery of your order, we will return it and deduct the actual return cost of your refund. (Vinuovo will provide prove of the actual cost.)

Vinuovo will carry the cost of the first delivery attempt which is already a huge loss for us; thank you very much!